A custom CRM has no standard price, because it is priced by what it has to do. The cost depends on how many kinds of user it has, how many processes it handles, what it connects to and whether it produces documents or takes payments. At Mako Digital every system is quoted after a free scoping call, with the price fixed in writing before work starts and 12 months of hosting and support included.
| Factor | Why it affects the price |
|---|---|
| Types of user | Staff, managers, customers and contractors each need their own screens and permissions |
| Number of processes | Each job the system handles, such as quotes, bookings or compliance checks, is built separately |
| Integrations | Connecting to payments, email, calendars or text messaging adds work |
| Documents and reports | Generating PDFs, certificates or reports to your own layout takes time to get right |
| Existing data | Moving records in from spreadsheets or old software has to be done carefully |
| Mobile use | Screens designed for phones on site, or working with a poor signal, add to the build |
Off-the-shelf CRMs charge a monthly fee for every user, so the cost rises as your team grows and never ends. A custom CRM is a one-off cost. After that you pay for hosting and support, not for each person who logs in.
That is why custom makes most sense for a team, or for a business whose process does not fit standard software. For one or two users with ordinary needs, off-the-shelf is usually cheaper. There is a fuller comparison in custom CRM or off-the-shelf.
The scoping, the design, the build, testing, launch and training, plus hosting, updates and support for the first 12 months. You own the code and the data. The quote is fixed, so it does not rise if the work takes longer than expected.
Hosting and support after the first year are quoted with your build. Services the system uses, such as text messages or card payment fees, are charged by those providers as they are used. There is no licence fee.
Start with the one process that causes the most pain and build that first. A system that does one thing well can be extended later, and you will know far more about what you need once people are using it.
Not a reliable one. Two systems that sound similar can differ a great deal in the work involved. The scoping call is free and leads to a fixed written quote.
A simple system typically takes 4 to 6 weeks. Larger multi-user platforms run to 8 to 16 weeks.
Yes. The price is agreed in writing before work begins. Changes you ask for later are quoted separately.
No. You can add as many users as you need without a licence fee.
Recent systems include SafetyHub360, a compliance CRM for RAD-Equip, and DrillPro, a paperless drilling-log app for GeoPrime.
Tell us what you need and we will tell you honestly what it would take and what it would cost. Free, with no obligation.