Terms of Service

These Terms of Service ("Terms") govern your use of website design, development, and related services provided by Mako Digital ("we", "us", "our"). By engaging our services, you ("client", "you") agree to these Terms.

1. Services

We provide website design, website development, custom CRM/platform development, SEO services, and website hosting. The specific scope of work will be agreed in writing (via email or proposal) before any project begins.

2. Payment Terms

2.1 Deposits

• A 50% deposit is required upfront to secure your project and begin work
• Work will not commence until the deposit has cleared
• Deposits are non-refundable once work has begun

2.2 Final Payment

• The remaining 50% balance is due upon project completion
• Your website will not be released, transferred, or made live until full payment is received
• Payment is due within 7 days of completion notification

2.3 Payment Methods

We accept bank transfer (BACS) and card payments. Payment details will be provided on your invoice.

2.4 Late Payment

If payment is not received within 14 days of the due date, we reserve the right to suspend or take down any live websites and charge interest at 4% above the Bank of England base rate.

3. Revisions & Changes

3.1 Included Revisions

• One-Page Websites: 1 round of revisions included
• Five-Page Websites: 2 rounds of revisions included
• Custom Projects: As specified in your proposal

3.2 Additional Revisions

Additional revisions beyond the included rounds will be charged at our standard hourly rate (currently £50/hour). We will notify you before any additional charges are incurred.

3.3 Scope Changes

Requests for work outside the original agreed scope (new features, additional pages, significant design changes) will be quoted separately and may affect delivery timelines.

4. Client Responsibilities

4.1 Content Provision

• You are responsible for providing all text content, images, logos, and brand materials required for your project
• Content should be provided within 7 days of project commencement
• Delays in providing content may delay your project delivery

4.2 Feedback & Approval

• You agree to provide timely feedback on designs and development work
• Projects are considered approved if no feedback is received within 7 days of delivery
• Final sign-off is required before a website goes live

4.3 Legal Compliance

You are responsible for ensuring all content you provide is legally compliant, does not infringe copyright or trademarks, and is appropriate for publication.

5. Project Cancellation

5.1 Cancellation by Client

• If you cancel after the deposit is paid but before work begins, 50% of the deposit will be refunded
• If you cancel after work has begun, the deposit is non-refundable
• If work is substantially complete (over 75%), the full project fee becomes payable

5.2 Cancellation by Us

We reserve the right to cancel a project if payment terms are not met, if you fail to provide required content after reasonable requests, or if continuing the project would be unlawful or unethical. In such cases, you will be refunded for work not yet completed.

6. Ownership & Intellectual Property

6.1 Your Ownership

• Upon full payment, you own the completed website, including custom code and designs created specifically for you
• You own all content you provided (text, images, logos)
• Third-party assets (stock images, fonts, plugins) remain subject to their respective licences

6.2 Our Rights

• We retain the right to display your completed project in our portfolio and marketing materials
• We retain ownership of any proprietary frameworks, tools, or code libraries used across multiple client projects
• We may include a small "Website by Mako Digital" credit in the footer, unless you request its removal

6.3 Before Full Payment

Until full payment is received, all work remains our intellectual property. You may not use, copy, or distribute any designs or code until payment is complete.

7. Hosting & Ongoing Services

7.1 Hosting Separate from Build

Website design/development is a one-off service. Hosting and maintenance are separate ongoing services with their own terms and pricing.

7.2 Hosting Terms

• Hosting is billed monthly (£14.99/month) or annually (£99.99/year)
• Hosting can be cancelled with 30 days notice
• Upon cancellation, we will provide a backup of your website files

7.3 What's Included in Hosting

SSL certificate, daily backups, security updates, WordPress core updates, performance monitoring, and minor content changes (text/image swaps).

7.4 What's Not Included

New pages, new features, design changes, plugin additions, or significant development work. These are quoted separately.

8. Warranties & Liability

8.1 Our Warranty

We warrant that work will be completed with reasonable skill and care, and will match the agreed specification. We offer a 30-day bug fix period after launch for any issues caused by our work.

8.2 Limitations

• We do not guarantee specific search engine rankings or business results
• We are not liable for issues caused by third-party services, plugins, or hosting providers outside our control
• Our total liability is limited to the amount you paid for the specific service in question

8.3 Your Responsibility

You are responsible for backing up your own content, maintaining your own login credentials, and ensuring your website complies with applicable laws (GDPR, cookie consent, etc.).

9. Confidentiality

We will keep your business information confidential and will not share it with third parties except as necessary to complete your project (e.g., domain registrars, hosting providers). This obligation survives the end of our business relationship.

10. Dispute Resolution

If a dispute arises, we will first attempt to resolve it through good-faith negotiation. If we cannot reach agreement, disputes will be resolved under English law in the courts of England and Wales.

11. Changes to Terms

We may update these Terms from time to time. The current version will always be available on our website. Existing projects will be governed by the Terms in place when the project was agreed.

12. Contact

If you have questions about these Terms, please contact us:

• Email: hello@makodigital.co.uk
• Website: makodigital.co.uk

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